Process Flow Modelling for US-based IT Services Firm
An information technology consulting firm in the United States wanted to expand its business through the franchisee model. To support this initiative, we conducted primary & secondary research to identify gaps in the current processes and proposed improvement initiatives to make processes standardized and scaleable. The Microsoft Visio-based process maps included deep-dive from level 0 to level 3 processes.
CLIENT
Information Technology Company, USA
SERVICES
Business Analysis
DURATION
Three months
TOOLS
Microsoft Visio, PowerPoint Presentations
We understood the client's perspective
With 125 successful customer engagements under their belt, Our client has 14 years of expertise in a technology consulting and managed services firm focusing on assisting enterprises in maximizing value, optimizing cost, and managing risk associated with their cloud-native investments. The organization aims to expand its business through a franchisee model to improve brand recognition, thus they want to create a full-scale workflow for each unit. Maintaining identical standards of service and operational efficiency across all franchisees. We helped them create a new process flow mapping that streamlined their work across all franchisees.
We provided the solution
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We conducted in-depth one-on-one interviews, wide-ranging conversations with significant stakeholders to map out their existing workflows and gain a glimpse of the current processes.
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Later that, We conducted secondary research and made a proposal that can assist them in addressing inefficiencies, bottlenecks, and improvement opportunities.
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Using Microsoft Visio and PowerPoint presentations, we convert company goals into value stream processes to generate an in-depth evaluation of Level 0 to Level 2 tailored standard processes for each workstream, ensuring alignment with the overall business strategy.
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We accomplished the process mapping for the franchisee model after three months of nonstop participation.
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Throughout that time, we continuously assessed and adjusted the procedures in response to feedback and changing business requirements.