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Process Flow Modelling for US-based IT Services Firm

An information technology consulting firm in the United States wanted to expand its business through the franchisee model. To support this initiative, we conducted primary & secondary research to identify gaps in the current processes and proposed improvement initiatives to make processes standardized and scaleable. The Microsoft Visio-based process maps included deep-dive from level 0 to level 3 processes.

We understood the client's perspective

With 125 successful customer engagements under their belt, Our client has 14 years of expertise in a technology consulting and managed services firm focusing on assisting enterprises in maximizing value, optimizing cost, and managing risk associated with their cloud-native investments. The organization aims to expand its business through a franchisee model to improve brand recognition, thus they want to create a full-scale workflow for each unit. Maintaining identical standards of service and operational efficiency across all franchisees. We helped them create a new process flow mapping that streamlined their work across all franchisees.

We provided the solution

  • We conducted in-depth one-on-one interviews, wide-ranging conversations with significant stakeholders to map out their existing workflows and gain a glimpse of the current processes.

  • Later that, We conducted secondary research and made a proposal that can assist them in addressing inefficiencies, bottlenecks, and improvement opportunities.

  • Using Microsoft Visio and PowerPoint presentations, we convert company goals into value stream processes to generate an in-depth evaluation of Level 0 to Level 2 tailored standard processes for each workstream, ensuring alignment with the overall business strategy.

  • We accomplished the process mapping for the franchisee model after three months of nonstop participation.

  • Throughout that time, we continuously assessed and adjusted the procedures in response to feedback and changing business requirements.

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