Post-Merger Integration for a Multinational Software Product Company
After making five strategic acquisitions, including two companies of similar size, our private equity-backed client needed to integrate its IT landscape. With $50M in revenue and ~1000 employees pre-acquisition, the integration was crucial to realizing the synergies from these acquisitions. Over 18 months, we led the integration of multiple digital applications, including CRMs, ERPs, time-tracking, and expense management systems, coordinating with stakeholders in Portugal, Germany, Brazil, USA, and India. We established an Integration Management Office and managed the execution, ensuring smooth integrations and alignment of sales, purchase, employee, inventory, and other financial data across 10+ subsidiaries for maximum post-acquisition benefits.
We understood the client's perspective
Client is a leading provider of analytics-based solutions for telecom operators, offering tools and services for roaming, network security, risk management, and customer experience. Having a presence in India, USA and Europe, their core focus is helping telecom companies optimize operations, reduce risks, and improve decision-making through advanced analytics and AI-driven insights. They, backed by private equity, embarked on a strategic expansion through the acquisition of five companies to bolster its service offerings and capabilities. Two of these companies were of similar size in terms of revenue and employee base. Before these acquisitions, they had $50M in revenue and approximately 1000 employees. They needed a strategic partner to lead the complex post-acquisition digital integration, ensuring a seamless consolidation of diverse digital systems and platforms, across multiple subsidiaries.
We provided the solution
Our solution was meticulously structured to address the complexities of integrating five acquired companies, with a particular focus on harmonizing digital systems. Key components of our approach included:
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Integration Management Office (IMO): Established a centralized Integration Management Office to oversee the entire integration process. This office served as the command centre for planning, execution, and monitoring, ensuring that all integration activities were aligned with client’s strategic goals.
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Synergy Identification and Integration Playbook: Finalized synergy opportunities across key business units, including delivery, engineering, and support functions (Finance, IT, HR, etc.). To guide the process, we designed a comprehensive integration playbook that covered all major systems—CRM, ERP, Time & Expense management—along with the related processes, ensuring consistency across the merged entities.
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Integration Plan and Execution: Created a detailed integration plan, divided into multiple projects, and tracked daily progress to resolve functional roadblocks and ensure smooth execution.
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ERP System Integration: Consolidated five ERP systems (SAP, Navision, NetSuite, Dynamics, QuickBooks) across 200+ customers and 400+ vendors, standardizing processes across 10+ European entities.
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Stakeholder Coordination and Collaboration: Coordinated with stakeholders across five countries—Portugal, Germany, Brazil, USA, and India—to align objectives, timelines, and milestones. Regular meetings and clear communication ensured the integration stayed on track.
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Change Management and Training: Developed a change management strategy, organized training for business users, and ensured a smooth transition to the new digital systems.
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Progress Monitoring: Weekly status reports tracked key metrics on cost, quality, and schedule, ensuring prompt resolution of risks and dependencies throughout the integration
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Our solution ensured that the client seamlessly integrated digital systems, maximized the synergies from their acquisitions, and established a standardized, efficient operational framework to support future growth.